Helpdesk Support

Email Support

Email support is available as follows. When emailing, please include your project number in the subject line and a team member will get back to you as soon as possible.

• mailto:[e-mail]

  

  [e-mail]

• For help with InterVu project bookings, scheduling updates, or respondent updates / inquiries.
  
  Team members are available 24/5, from Sunday 8pm ET to Friday 8pm ET.

• mailto:[e-mail]

  

  [e-mail]

• For help with InterVu platform related questions, scheduling a training session, or project stimuli updates.
  
  Team members are available from 3am ET to 8pm ET, Monday through Friday.

• mailto:[e-mail]

  

  [e-mail]

• For help with logging into a live session or viewing an archived recording.
  
  Team members are available from 2am ET to 8pm ET, Monday through Friday.

Phone Support

Phone support is available 24/5, ending at 12am ET on Friday:

• 

  US: 1 [phone]
  UK: [phone]

• *Note:  Please send an email before calling our Helpdesk. This allows our Agents to assist you more quickly and effectively.